I have both an iTouch and IPhone 3GS
The iTouch connects to my local server via the LAN automatically. It has Touch version 1.6.0 installed. It sees my database, and displays my floor plan and lights

At the same time, my iPhone 3GS cannot connect. It lists the same local server as the iTouch. It also has Touch version 1.6.0 installed. When I click on the server name to connect it pops up a display saying Indigo server not found The selected server is not an Indigo Server, or is an older version of the Indigo Server. Install or upgrade to the latest version. and instead of the check mark next to the server name there is a red triangle with a white exclaimation point.

My Indigo software on my MacBook Pro is version 4.1.12 Pro version. So everything is up-to-date. Why can my iTouch connect but my iPhone does not. My WiFi is turned on for both phones.

I am able to click the Demo Server and that "connects" but I am not sure to where or what it connects. It just shows some sample set of screens that came with the software.

I am amazed at how cryptic all the required naming is just to set-up and use Indigo software. What is a server? How is that different from a remote server? I thought a "server" is that physical computer, or is it just now a piece of software program too. But is that the same software as the Indigo program I bought ? What is Python? You software folks make it so complex / difficult to even determine how to identify the problem for the lay user, let alone try to then be able to resolve it. I feel always three steps behind.
1) I don't know the terminology to
2) determine the problem to
3) then determine how to solve the problem.
and added onto that you guys providing advice probably are saying that I am unable to explain the problem using the the correct terminology. It's such a circular maze for a layman like myself. I just want to be able pick up the phone, and turn on and off lights in scene groupings ! Just like my iTunes connects to my iPhone or iTouch using the free downloaded Remote application, without all this setting of software switches.

Why can't Indigo also be at least somewhat as simple to just connect to turn on or off lights. I can turn them off and on using Indigo on the Mac Book Pro via my CMA-15. For iTunes I simply connect via the LAN to the iTunes software running on the Mac Book Pro and I can effortlessly see the song, change the volume, change the music, and change multiple speakers. No server setup, no IP addresses to insert, no action groups to identify, etc.

Why does Indigo require so many hoops to jump through or software terminology to learn to use it?
Thanks
Marc

Marc wrote:At the same time, my iPhone 3GS cannot connect.... When I click on the server name to connect it pops up a display saying Indigo server not found The selected server is not an Indigo Server, or is an older version of the Indigo Server. Install or upgrade to the latest version. and instead of the check mark next to the server name there is a red triangle with a white exclaimation point.

What is the exact error you receive right now? You mention two different error messages above, and I need to know which error message you are currently seeing.

Marc wrote:My WiFi is turned on for both phones.

Is Bluetooth turned on on your iPhone? There is an Apple bug in the latest iOS release that causes Wi-Fi problems when Bluetooth is turned on. We've contact Apple about this numerous times, and are hopeful they'll get it fixed in a future version of Indigo.

If Bluetooth is turned OFF, then try turning the firewall totally OFF on your Mac (via the Security system preference). Can it then connect? Note that you can have a firewall problem that affects one of your mobile devices but not the other, so just because one is working doesn't mean there isn't a firewall configuration problem.

Don't worry about the termininlogy. Indigo Touch is specifically designed to just work and automatically connect (similiary to the Remote iPhone app). If that isn't working, then there is likely either a firewall issue or you have hit the iOS Bluetooth bug.

Thank you for replying.

The error message is one single message. I have attached a photo of my iPhone using its screen capture. It shows the blue error message box floating above the Indigo Setting page.

I also checked my blue tooth setting on the iPhone. That is NOT turned on.
but:
My Bluetooth is turned on for my Mac Book Pro. Is that a problem? If it is then I will have to turn it off, and my Apple wireless mouse. That will be a big bummer.

but;
my iTouch works perfectly. I can see the Moquini 2 server. (that's the name which shows up as the list of servers) But that is actually the name I gave to my "database" file that Indigo calls for to load my floor plan and list of devices etc. This is confusing to me. Why is my datafile also my Server name. Is that what you really mean is a Server? If it is, so be it.

I have read the section where is says to be sure that my firewall is off, under Security in System Preferences under the Apple menu list item. I also made sure that the computer is NOT in stealth mode.

I have my 3G OFF on my iPhone. I don't think that is the problem. My iTouch does not have it.

My iPhone is able to see my wireless router, since I am able to surf the web, receive email, and control my iTunes on the Mac Book Pro.

My iTouch is able to do both. It can control remote speakers on iTunes on the Mac Book Pro, AND control lights using Indigo. I am able to see the floor plan on both the iTouch and the Mac Book Pro's indigo screen in Safari. The red light button on the floor plan goes from red to green and back for each of the 16 different major room circuits being used.

Just the iPhone 3GS does not connect to the Indigo server. I went systematically through all the menus on both the iPhone and iTouch to be sure that all the settings are IDENTICAL. Both have the same version of Indigo Touch Version 1.6.0 You can see that in the attached screen shot of the iPhone.

Do you require any other screen shots?
Thanks.

Wow-- I've been driving myself crazy; iPads and Touches work fine but my iPhone 4 was very spotty. Sometimes it would see the server and sometimes not. Turned off Bluetooth and shazaam, it works like a charm.

How do we get that fixed?

We have to just wait for Apple to fix it. It is a bug in iOS, which we have reported to them (multiple times).

Ave you tried turning off wifi and Bluetooth, and turning ON 3G? I have a 3GS iPhone running iOS4 latest update and have no probs. Like what was said, check the firewall as well.

My indigo touch works for a litllle while and then I get the message tha it is unable to connect eighths sever.is that because my computer goes into sleep mode? I have the 2414u as well so I thought my computer could be off

The 2414 doesn't have a direct connection to the network - only a USB connection to your Mac. The only way your iPhone can talk to it is by having Indigo arbitrate the communication so if the Mac goes to sleep then no connection is possible.

Your Mac must be on (not asleep) to use any remote access.

Here is a post that I found earlier. Is this something different then I have? Is the 2414 different then the 2414U?

" Indigo doesn't have to be running and thus your Mac doesn't either. A lot of users run with this exact this scenario. Some advanced functionality (integration with other apps, very complex scenes, etc) may not work, but basic lighting and timers work just fine when downloaded to the PowerLinc 2414."

It looks like I would have to upload my actions to the controller in order to controll these devices with mac turned off. If that is correct what are the pros and cons of doing this. I am basically turning light switches on adn off and I have a morninglinc lock that I would like to control.

One of the advanced features mentioned in that quote is remote access. It's just not possible to control a 2414U (same as 2414) via Indigo Touch without Indigo running - as I said above, the 2414 doesn't have access to the network by itself.

So, yes, you can have basic lighting and some timers working when the 2414 is running in standalone mode. The 2414 isn't capable of anything beyond just the basics - I don't believe it would work with the MorningLinc but you also don't state exactly what it is you want to do with the MorningLinc so it's hard to say exactly.

The power used by more recent Macs when idle is quite small - so if you have the display set to go to sleep it won't be using much power.

Thank you. That helps.