I updated to Version 5 of Indigo back in late April, and had thought everything was running fine. Today, however, I discovered that for some reason the app is still accessing and using the scripts from Version 4, and I cannot seem to get it to use the new V5 script folder. Also, and possibly related, since I upgraded I have had to launch the server manually every time I restarted, as well as permit it to use incoming connections again. Did I miss a step on install? It's been running my devices fine, and the app identifies as V 5.1.2 when I check it. Very odd.

Thank you,

When you have actions that execute AppleScript files, we store the alias to the file so it will continue to run the file wherever it's located on your disk. You can either repoint those actions the the copy of the file that you put inside the Indigo 5 scripts folder or just move the files from the old location to the Indigo 5 scripts folder.

You other problem seems to be a permissions problem - I would copy all of your database/scripts files out of this directory:

/Library/Application Support/Perceptive Automation/Indigo 5/

and delete it then reinstall Indigo. Move your database/script files back and that will likely fix the permission issues.

(I partly figured this out, see last message below.)

Things are 10x worse now, and I just lost crucial data. For some reason every single variable has been reset to April 13, 2012. I *NEED* that data back. I'm still having the same issue of the server starting up disconnected and asking permissions, and after fixing the script issue it's now using all the old ones again. Please please please how can I fix this?!?

Now it keeps renaming and resaving my database, too. It's not what I want it to be called. I'm totally lost and tearing my hair out...please help!

I replaced the new Indigo 5 folder with the old one, but that still does not seem to have fixed anything...

OK, I think I may have figured it out. I discarded all the new database files and reopened my prior V5 one, and suddenly all my data was back and it was using the right scripts again. I put the newly installed version of the folder back and re-trashed the old one. So the data and script dilemmas are resolved. I will now restart the machine again and see if the disconnect issue is fixed as well.

Still having the "disconnected at start" and "need to re-grant permissions" issues.

Data is fixed (except for a 20-minute gap, which I can live with).

Out of 13 scripts, I'm still narrowing down how many have "switched over" to the new version...of the ones that I have forced to run so far, five switched and three failed. I remapped those three (again) to the new files and they seem fine now. Should know most of the others by end of night.

Thank you,

What exactly are you seeing - are they errors in the Event Log or some other dialog? If they're event log entries copy/paste them into a reply and if they're dialogs can you take a capture of the dialogs and attach them to a follow-up post so I can see exactly what it says?

What OS version are you running? Also, have you moved to a new Mac or disk recently and used the Migration Assistant?

I'm on an iMac running 10.6.8. Same machine as for several years. No Migration Assistant use.

The errors come up in the startup dialogues. The first one regards server connections. Sometimes the software loads with the server disconnected. Sometimes it does not. It always works when I manually start the server up. The second one regards permissions. I always get asked for permission for Indigo to accept incoming network connections.

Getting pictures now.

Two files are attached.

The first shows the message I get on database status after I restart my computer.



The second shows the message I get on permissions.



This one puzzles me even more than the first, because when I check the machine's security settings, IndigoServer is already listed ("green") as "Allow incoming connections." On a hunch, I deleted it (maybe it was for the old version, and therefore causing the new version not to be added?) and added Indigo 5 as a new application permitted to accept connections.

Many thanks for your time,

I test-restarted a few times, and my hunch appears to have been correct on the second issue. I am no longer being asked for permission to accept incoming connections. (IndigoServer now appears again in the list. That makes me wonder: does the Indigo app itself need to be there?)

No change, however, in the first issue.

Data is still fine, and nine of the thirteen scripts have now been verified as using the new versions.

So it appears that the server isn't starting up on a reboot for some reason. Maybe the launchd document that starts up the server is having an issue. Do this:

1) Shut the server down by selecting "Stop Server" from the Indigo 5 menu.
2) Delete this file:

~/Library/LaunchAgents/com.perceptiveautomation.IndigoServer2.plist

(that's the Library folder that's in your local home directory).

3) Reboot - once rebooted start the Indigo client. That should also start up the server.

I believe that will recreate the launchd document.

There isn't a need to add the client to the firewall since it doesn't accept incoming connections.

I think you may be right that this is the issue...

...because there is no such original file to delete.

Any suggestions?

Thank you,

Odd - wonder why that file got deleted (it's the same for Indigo 5 as it was for Indigo 2-4).

In the "Start Local Server" dialog, is "Auto start Indigo Server on user login" checked?

I've never messed with that folder, so good question! Especially after many, many installs....

Yes, that option is checked.

Thank you,